Thank you for shopping at Napura Canada! This Shipping Policy outlines the terms and conditions for shipping your orders. By placing an order with us, you agree to the following terms.
Shipping Destinations
We currently ship to addresses within Canada. We do not offer international shipping at this time. We are working to expand our shipping destinations in the future.
Shipping Methods and Delivery Times
We offer the following shipping methods:
Standard Shipping: Delivery typically takes 3-7 business days, depending on your location.
Expedited Shipping: Delivery typically takes 1-3 business days, depending on your location. Please contact us to arrange this option (additional fees apply).
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, holidays, and carrier delays.
Shipping Costs
All retail orders are shipped with Free Shipping across Canada.
Please contact us to arrange expedited shipping (additional fees apply; delivery typically takes 1–3 business days, depending on your location).
Order Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email.
If you have any questions about the status of your order, please contact our customer support team at [email protected]
Shipping Restrictions
Certain products may be subject to shipping restrictions due to regulations or carrier limitations. We will notify you if any shipping restrictions apply to your order.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact our customer support team as soon as possible. We will work with the carrier to investigate and resolve the issue to your satisfaction.
Please take photos of the damaged packaging and keep all original packaging and documentation in case the carrier needs to inspect the shipment.
Incorrect Shipping Address
It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for orders delivered to an incorrect address due to customer error.
If you realize that you have entered an incorrect shipping address, please contact our customer support team as soon as possible. We will do our best to update the address before the order is shipped; however, we cannot guarantee that changes can be made once processing has begun.
If an order is returned to us due to an incorrect or incomplete shipping address, additional reshipping fees may apply. Please note that reshipped orders are not eligible for free shipping, and shipping costs will be charged before the order is sent again.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
